| |
 |
 |
 |
|
Wicked toothbar |
July 20, 2023 |
| Reviewer:
Anonymous Person from United States
|
|
From a quality standpoint, the wicked toothbar is all aces. High quality, well fabricated product.
Where the process falls short is in EAs customer service. My tootbar was shipped to the wrong person so it went rounds in a UPS truck.
It arrived in a heavily damaged package, with paint missing in various areas. When I called EA to question this, I was told....yeah, it's just painted ans the first time you use it the paint will come off anyway.
I sent photos in and had to follow up several times before being connected to their customer service. I asked for a discount for the condition my toothbar arrived in and the delays due to EAs shopping mistake and my time to sand and repaint the damaged areas.
I was offered a measley $15.00 credit, which I found offensive.
Regardless of how its used, when you pay nearly $500 for a new piece of equipment, the expectation is that it arrives in new condition, not all scratched up.
EA RESPONSE: Rather than shipping this chunk of steel via truck freight, which would be much more expensive and still have a risk of scratching, we put them in boxes with packing and ship them via UPS, free to the customer's home. Even though it is mostly impossible to damage, due to the strength of material, there is still a risk of scratches. Most understand that the toothbar will be bolted on a tractor bucket and plunged into the dirt/rocks/etc, and we also understand that it's a new piece, but this customer sent close to 10 emails with closeup pics, some the size of a pencil eraser, showing every little nick. The first time he called here, a person answered the phone and discussed this with him. We offered him funds for touch up paint, even though it would be useless to touch up. We get his perspective, but do not have extra built into our products to credit huge amounts. Doing so would only force more price increases. We hope others understand, and hope the performance of the best tractor toothbar ever made will make up for the missing stars. Thanks for the business and feedback.
Was this review helpful to you? 
|
|
 |
|
 |
|
Heavy and Tough 